Comments on: Liebherr Refrigerator

By: Olga

Olga — Thu, 26 Jan 2012 11:22:36 +0000

We bought a built in liebherr fridge with a two year warranty, 2years two weeks and guess what? liebherr just dont want to know, although miele fridges are made by liebherr there service is excellent in comparison, please remember though for a high price appliance like this you still have a case under SOGA in the UK, although you have to deal with the seller then not Liebherr

By: Buttoni

Buttoni — Tue, 17 Jan 2012 16:09:13 +0000

Well, after reading countless negative reviews on NORTHLAND 48″ refrigerators, I turned to investigating the Liebherr 48″ and 60″. I’ve just read the responses here and though I recognize mostly “complainers” and rarely “happy customers” come and post…….the totally inefficiency, uncaring attitude and what appears to be incompetence at all levels of the Liebherr operation, I would now not consider buying a Liebherr if it were recommended by God himself. No excuse to treat customers this way, even if you’re knowingly selling them “lemons”.

By: rich

rich — Sat, 07 Jan 2012 18:26:16 +0000

DO NOT BUY A LIEBHERR!!! I ‘ve had mine 2 years, had 5 service calls, they have eplaced everything and the POS sil lwon’t work. My wood floor is swelling and buckeling under the fridge due to leaks from ice build up in the freezer. We’ve lost hundreds of dollars in food. At this point I don’t want them t even try and fix it. I’m going to go “office space” on it and get rid if it and get a Thermador or Viking or SubZero. I would rather lose the $7000 then lose my mind. I hate Liebherr!!! I never wan to see it again or even hear the name

By: bryan

bryan — Fri, 06 Jan 2012 08:15:46 +0000

We purchased a very expensive side-by-side Liebherr refrigerator it is not 1-year-old and the door handles have now been replaced 3 times there is a definite inherent fault with the way the door handles are made and fitted I am disgusted with the quality of this so-called German quality expensive product, I would never buy any Liebherr product again

By: Ed Spauster

Ed Spauster — Tue, 27 Dec 2011 16:25:23 +0000

There is much to like about Liebherr refrigerators but also much to hate. My refrigerator door fell off, crushing my finger. Two hand surgeries later, Liebherr has still not responded to any of my inquiries. What they did do is send a repairman to the house who had never worked on a Liebherr refrigerator before and the asked me (with post-surgery bandaged hand in clear view) to help him lift the door. Liebherr then sent a representative to inspect the door with the intention of blaming us for the problem. Representative saw that this was ridiculous. Still no response from Liebherr. They ended up having a nation-wide recall of the refrigerator doors. But still no response to us. What a disappointment and what disregard for a customer!

By: Eleanor (NYC)

Eleanor (NYC) — Tue, 29 Nov 2011 21:03:46 +0000

I purchased my Liebherr CS1601 in July 2009 because I wanted a green, well-made fridge. I supposed the product would be great because of the price and it is made in Austria, old world craftmanship!!
Now, I will be charged $525 for labor to replace 2 sensors.
I am outraged that this machine should break down after 2 years. I am 66 years of age and have owned a few fridges in my day-3 to be exact, all domestic products. They died natural deaths after 12 years or so, one lasted for 20.
The Liebherr rep I spoke to was condescending but oh so polite as he told me there was nothing that Liebherr would do for me. I told him the product is a piece of SH#T. DON”T BUY THIS PRODUCT!!!!!

By: savvyconsumer

savvyconsumer — Mon, 28 Nov 2011 04:32:49 +0000

What can I say that’s so great about our Liebherr fridge? ABSO-F’N-NOTHING.

Ever since we purchased this overpriced piece of metal, all it’s caused us is hardship and stress. Do not, I repeat, do NOT buy this product. Pretty, yes. Functionality? Completely unreliable.

For 6k, we have a product in a new kitchen remodel that fluctuates constantly in temperature. Being that we are just a two person household with minimal door traffic at the fridge, there’s no reason the temp drops as much as it does during the day. We’ve kept constant logs over the last few years of owning this product and have noticed temps going up and down within 10 degrees. Each shelf is a different temp…and this is after having their service tech out on multiple visits to address the matter. Including having a new “board” installed the first year. Sensors went off constantly even with the doors securely closed.

Then, earlier this year, there was warping to the wood floors fronting the fridge. After putting a carpet down, a few days later, a small pool of water had formed. I called service again and was told to observe it, that it would be logged in our history.

A few weeks later, a huge pool of water was discovered in front of the fridge. Another call to customer service was met with a response that a tech would be contacted…but that it could be a few days before we heard back. Almost a week later, a tech called, but wouldn’t be available for another 2 weeks.

The techs visit rendered zero cause to the water pooling. The water line was reconnected, so now we wait for the next disaster to occur before calling Liebherr again to request the tech return. And we know how that will go…he won’t be available for another few weeks.

So now what? Our hardwood floors are completely warped. For 6k, we have a fridge that needs constant monitoring and is a constant source of stress and headache.

Don’t believe that forking out big $ means you’ll get a superior product. We would’ve fared better buying a GE for all I know. Liebherr is not going to be there for you when the shit hits the fan. We too dealt with Sandor when calling their service center. Same run around as the other poster…

By: Claire

Claire — Thu, 03 Nov 2011 11:51:46 +0000

I’ve had a liebherr side by side fridge/freezer for four years and have had the handles on the large fridge replaced at least four times, as the top hinge simply snaps after a few months. Liebherr have so far replaced the handles for free every time (there was a three year guarantee) but last time said they were replacing it for free as a goodwill gesture. We are n’t a large family and everyone is so terrified of breaking the handle, they open the door like it’s a frail antique! Despite this extra care, the handle broke once again yesterday having been replaced less than two months ago! I know of two other people just in my circle who bought the same fridge and have had identical problems with the handles snapping. Has anyone else experienced the same problem? Incidentally I’ve also had three door shelves break as well as well as the front of a freezer box snap off for no apparent reason. No problems with door seals so far, fingers crossed! Has anyone else had problems with door hinges breaking? This seems like an easily fixable fault – a metal hinge to match the door handle itself, rather than the cheap brittle piece of plastic currently being used.

By: Jasmo

Jasmo — Mon, 31 Oct 2011 09:50:55 +0000

We have a Liebherr Fridge Freezer which is not 3 years old. I bought it believing it would be sturdy and good quality and worth the extra that it cost. The baskets etc inside have cracked but the main fault is that the Fridge door handle broke off in my hand and will costver £50.00 just for the part…..£50.00 for a handle? At that rate it would cost over 2k just to rebuild the fridge……..the service when I called about a repair was dreadful, and “what did you expect it’s a modern fridge they only last 2-3 years then people move or remodel their kitchen ” Never ever again… AEG or Miele here I come

By: Diana Taylor

Diana Taylor — Thu, 20 Oct 2011 00:32:09 +0000

I love our Liebherr fridge and freezer– we’ve had it for over 3 years. It’s absolutely quiet, fits in a NY apartment, and has room for everything we need. I’m surprised by all these reactions.
Weird.